Information We Collect
When you contact us, we collect the details you give us directly. That includes your name, phone number, email address, service address, and a description of the leak or water issue you are dealing with. If you call us, we may keep notes about your property and the problem so our technicians arrive prepared.
We also collect some information automatically when you browse our website. This includes your IP address, browser type, device type, pages you visit, and the date and time of your visit. We use this to keep the site running smoothly and to understand which pages help visitors most.
How We Use Information
We use your contact details to schedule your slab leak detection appointment, call or text you about your service, and follow up after the work is done. If you ask us a question through the website, we use your information to answer it.
We also use information to improve our services, send appointment reminders, and share occasional updates about our leak detection work in Kearny. We do not sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies and similar tools to remember your preferences and understand how visitors move through the site. Cookies are small files stored on your device. They help the site load faster and show us which pages are working well.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn cookies off, some parts of our website may not work as smoothly, but you can still call us at +1 (646) 209-9461 to request service.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to see how people find and use our website. These tools collect anonymous data like page views, time on site, and general location. They do not identify you by name.
We may also use third-party scheduling, messaging, or review tools to communicate with you and manage appointments. These providers only receive the information needed to perform their service, and they are required to protect it.
Data Sharing and Disclosure
We share your information only when it helps us serve you. That includes sharing your address and service details with our own technicians and, when needed, trusted partners who help us complete the work. We do not sell, rent, or trade your personal information.
We may disclose information if the law requires it, such as in response to a court order or a request from a government agency. We may also share information to protect the safety, rights, or property of Kearny Slab Leak Detection Pros, our customers, or the public.
Data Retention
We keep your information for as long as we need it to provide services, maintain your service history, and meet legal and accounting requirements. When we no longer need your information, we delete it or remove the details that identify you.
If you ask us to delete your information, we will do so unless we are required to keep it for a legal or business reason, such as an active warranty or a pending invoice.
Data Security
We take reasonable steps to protect your information from loss, misuse, and unauthorized access. These steps include secure servers, restricted access for our team, and safe handling of paper and electronic records.
No method of sending or storing information is completely secure. If you have concerns about sharing information online, you can always call us at +1 (646) 209-9461 instead of using the website form.
User Rights
You have the right to ask what personal information we hold about you, to request a copy of it, and to ask us to correct or delete it. You can also ask us to stop sending you marketing messages at any time.
To make a request, contact us using the details at the bottom of this page. We will respond within a reasonable time and let you know what we can do. We may need to verify your identity before we act on your request.
Children's Privacy
Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us so we can remove it.
If we learn that we have collected information from a child under 13 without parental consent, we will delete it as quickly as possible.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we make changes, we will post the new policy on this page and update the effective date at the top.
We encourage you to review this page now and then. If you keep using our website or services after we post changes, you accept the updated policy.